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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a professional certification that validates an individual's expertise in implementing and managing IT service management solutions using ServiceNow platform. CIS-ITSM exam is designed for IT professionals who have experience in designing, configuring, and implementing ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management certification exam covers a wide range of topics, including Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management, among others. It is a globally recognized certification that demonstrates an individual's proficiency in implementing ServiceNow ITSM solutions.
ServiceNow CIS-ITSM Certification Exam comprises of 60 multiple-choice questions, and the time allotted for the exam is 90 minutes. CIS-ITSM exam is conducted online and can be taken from anywhere in the world. The passing score for the exam is 70%, and the certification is valid for two years from the date of passing the exam.
To be eligible for the CIS-ITSM exam, candidates must have at least six months of experience working with ServiceNow IT Service Management solutions. Candidates must also complete ServiceNow's IT Service Management Fundamentals course before taking the exam. CIS-ITSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam.
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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q143-Q148):
NEW QUESTION # 143
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
Answer: A,D,E
NEW QUESTION # 144
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?
Answer: D
NEW QUESTION # 145
Which statement is NOT true about reporting on catalog item variables?
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 146
Which of the following is NOT a feature provided by Knowledge Management OOTB?
Answer: B
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 147
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?
Answer: B
Explanation:
Explanation
"If one group member rejects, a notice is sent to the requester and the change is updated with a State = New and Approval = Rejected.''
NEW QUESTION # 148
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