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2025 Latest CIS-CSM Mock Test | 100% Free ServiceNow Certified Implementation Specialist - Customer Service Management Exam Latest Exam Experience
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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an assessment designed for professionals who specialize in ServiceNow and customer service management. CIS-CSM exam is intended to validate the knowledge, skills, and expertise of implementation specialists in this field. The ServiceNow CIS-CSM Certification Exam is geared towards IT professionals and project managers who are responsible for implementing customer service solutions on the ServiceNow platform.
ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is designed to test the expertise of professionals in implementing and configuring ServiceNow's Customer Service Management application. It is a certification exam that validates the technical skills of professionals who are involved in the implementation and configuration of ServiceNow's customer service module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is recognized globally and is highly valued in the IT industry.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q191-Q196):
NEW QUESTION # 191
Special Handling Notes can apply to which one of the following based on specific attributes?
Answer: D
Explanation:
https://killexams.com/demo-download/Servicenow-CIS-CSM
NEW QUESTION # 192
The default configuration automatically closes resolved Cases after how many days?
Answer: D
NEW QUESTION # 193
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case?
(Choose three.)
Answer: B,C,E
NEW QUESTION # 194
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Answer: B
Explanation:
Explanation
NEW QUESTION # 195
What will be the state of a case after a customer rejects the solution proposed by an agent?
Answer: D
NEW QUESTION # 196
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